March 2013

Friday, March 22nd, 2013·

Health Partners New England and HealthMetrics Partners have completed the first of a series of hospital emergency room assessment and intervention projects to reduce the amount of time Behavioral Health patients spend in Hospital Emergency Departments. By improving the process of care, patient and staff satisfaction has improved while the time in the ED and cost has been reduced. Sisters of Providence Health System and Mercy Hospital of Springfield, MA continue to implement suggested changes to reduce the amount of time patients spend in the ED. Results of this work were presented to Massachusetts Department of Health and Human Services Commissioner John W. Polanowicz and Julian Harris MD, Medicaid Director.